Returns & Exchanges

At Dermatologist Recommended, your skin health is our priority, and we offer a 30-day satisfaction guarantee on all medical-grade skincare products. If a formula does not meet your expectations, we provide a streamlined return process to ensure your regimen remains uninterrupted.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our clinical support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring at least 50% of the product remains in the bottle for quality control inspection.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it to your parcel before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our lab verifies the return, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.